This course enables learning and practice in a safe environment, helping you to gain confidence in making positive, proactive and assertive statements in any given situation. Assertiveness requires sound judgement. Understanding when to be accommodating by taking a more flexible approach to a situation or a colleague’s point of view and when it is appropriate to articulate a strengthening argument or an altogether different point of view is a skill that can be learnt.
Everyone who believes that effective communciation is the true path to building long-term business and personal relationships of trust, loyalty and reached goals.
from 9:30 am to 3:15 pm
13th and 16th July